LEGAL
Privacy Policy
TEI Spare Parts ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.
1. Information We Collect
We collect information you provide directly to us, such as when you submit a quote request, contact us, or use our website. This may include your name, company name, email address, phone number, and the parts you are inquiring about. We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use the information we collect to respond to your quote requests and inquiries, provide customer support, send you relevant product and service updates (with your consent), improve our website and services, comply with legal obligations, and prevent fraudulent or unauthorized activity.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep that information confidential.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Quote request data is typically retained for up to 3 years for business record purposes.
5. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.
6. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, please contact us. We will respond to your request within 30 days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.